Cancelation Policy and refund | UpToMorocco

If you would like to change your travel plans or cancel a booking, our customer service team is available 24/7.

We offer the following:

  • 16+ Days Prior to Departure Date : 100% of total purchase amount can be refunded 
  •   7-15 Days Prior to Departure Date : 50% of total purchase amount can be refunded 
  •    6 days prior to departure:  70% of total purchase amount can be refunded 
  •    1 day --> Non-refundable.

 

  • If you do not show up at the pick-up time, your reservation will be reported as No show and will not apply for returns or change of date

    • Refunds can take 3-4 business days to appear in your account. However, some credit card companies have different processing times.

    Please contact us via the Conatct Page if you have any questions regarding refunds. Or 

    📧 [email protected]

    📞 🇬🇧+447441445728

    📞🇲🇦 +212661153083

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